Tag: Tom Scales

Celent Analyst Session: Life Insurance Online Self-Service…How Far Has It Come?

Presenters: Tom Scales, Head of Life & Health Americas, Celent and Karen Monks, Insurance Senior Analyst, Celent

Where do you stand in terms of web-based self-service for your customers? Celent’s 2019 research looked at United States life insurance websites and how well suited they are to meet a customer’s expectations in terms of self-service. In a previous 2014 report, Celent found that very few life insurers offered any kind of self-service on their websites. The 2019 report revisits what progress in service offerings life insurers have made by measuring a customer’s ability to perform self-service functions on websites. Use this session to benchmark yourself and learn what you can do to leapfrog the competition.

Season 2, Episode 1 | CELENT Reflects on Big Trends from 2018 and Looks Ahead into 2019

Released January 04, 2019

Tom Scales – Head of Americas Life, Annuity, and Health for Celent – joins host Rich Grisham to take a look at the big trends of the life insurance industry as we look back at 2018 and forward to 2019. From technology to product, distribution to end consumers, Mr. Scales has his finger on the pulse of our industry like few others.

Season 1, Episode 7 | Pipecast LIVE! at Connections 2018

Released March 27, 2018

This episode is the first ever Pipecast Live! Recorded on location at iPipeline’s Connections 2018 conference. Host Rich Grisham sits down with several industry thought leaders to discuss what’s happening in the insurance and financial services industry. It’s a fascinating series of conversations, featuring:

Tom Scales, Head of Life and Annuity Practice, Celent
Rachel Sachs, VP of Life Operations, Advisors Excel
Sam Halpern, Director of Internet Marketing, Senior Market Sales
Kevin Baer, Founder of Baer Coaching
Aaron Guidotti, CEO, Grendel