Tag: Resonant

Resonant | Shorten Your Underwriting “Long Poles”. From Submission to Decision.

Presenter: Bill Atlee, Founder & Chief Innovation Officer, iPipeline

Let’s Talk About the 5 Days That Cost Carriers Millions of Dollars.

If you were asked to take a guess at what the pivotal day for cases in underwriting was, what would you say? We’ve uncovered this day, the “Hour of Sour”, that results in a 13% decrease in placement ratio. Talk about an underwriting ‘aha’ moment! Join Bill Atlee, Founder and Chief Innovation Officer at iPipeline, as he discusses this precise day and what it means in terms of millions of dollars being left on the table.

Case Study: Enhancing Analytics & Accelerating Underwriting

Case Study

“Partnering with iPipeline, and specifically the InsureSight product, has allowed us to gain valuable insight into our comparison of traditional vs. accelerated underwriting. We’ve been able to establish a consistent answer to the question of ‘what’s slowing things down?’, stop playing the blame game, and get a better grasp on just what exactly we’re getting from a particular vendor.”
– Carrier Customer, Director, Life Operations

The objective was to supplement the accelerated underwriting process, which already featured iGO® and Resonant®, with meaningful analytics to allow the organization to be proactive with decision making.

Pain Points

  • Lack of control on underwriters

  • Productivity metrics (internally, for agents, vendors, and requirement management)
  • No understanding of the impact of process influences on an application
  • Unable to clearly break down specific segments of cycle time
  • No easy way to benchmark at any level
  • No strategically defined best practices
  • Inability to be proactive

Solution

This carrier became an early adopter of InsureSight®, partnering with iPipeline to integrate this data toolset to enhance their reporting capabilities.

Results, Discoveries & Impressions

Upon implementation of InsureSight, the carrier has found several game-changing capabilities, including the ability instantly access the granular segments of cycle time, which allows them to pinpoint the exact point of change in each step. They have direct, on-demand, real-time insight into how career agents compare to one another, and to independent or affiliated agencies, allowing them to decide whether to continue developing certain channels. Vendor accountability has become much easier to track- if the carrier partners with a vendor, they can easily see if their expectations and outcomes are being met.

In a use case example, the carrier has discovered that applications they collected with premium have a 30% higher placement ratio, and also take 21 days less to issue the case.

Finally, the carrier has been impressed what they deem the ‘revolutionary ability’ to locate any piece of data, from the highest level overview to the lowest level of granularity, within a matter of seconds- with the ability to export the data equally as quickly and present it in Excel, a PowerPoint slide, or a PDF.

Sound Interesting? Let’s Talk!

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5 Days Cost Carriers Millions of Dollars.

At iPipeline, we’ve conducted the most expansive artificial intelligence and machine learning project known to the industry. Our mission was to analyze over 3 million life insurance applications submitted over the last 2 years and across 62 life insurance companies. The purpose? Enable machines to learn recognizable patterns that cause underwriting delays, missing requirements, agent behavior, case manager interactions, and any internal/external factors that could affect placement ratio.

Our goal was to increase the SPEED of underwriting by removing the obstacles that affect policy approval times.

Carriers measure underwriting speed in “cycle times”, and their success by “placement ratio”. Carriers typically define cycle time as the overall elapsed time from the date the carrier receives a submitted application until the date an underwriting decision is made. Cycle times are tricky because days are often not concurrent- instead, they’re a series of start, stop, and wait times. In traditional underwriting, it’s not uncommon for underwriters to wait on paramedical exams, APS’s, and agent responses- many factors that are beyond their control. We found machine learning was necessary to gather, organize and analyze these factors. These relationships were then plotted onto a placement ratio graph for all participating carriers. The graph revealed where the industry’s ratios plateaued, rose, and fell. We then took the same approach to graphing cycle times on each submitted application. Again, we saw various fluctuations. But here’s where the magic occurred: when we overlapped these two graphics, we found a precise day where industry placement ratio significantly dropped.

Across 62 carriers and millions of cases, the most impactful day was day 55.

However, the real “aha” moment was that cases still in underwriting between days 55 and 60 have a 13% decrease in placement ratio. This 5-day window after the day 55 “hour of sour” has huge financial consequences to carriers, so we needed to take a deeper dive. We had the machines segment applicants to filter those that fell below the blue line and purchased a policy. These green folks were then further delineated into policyholders that bought regardless of time, and those that also bought but had a bad experience due to time lags.

Above the blue line, you can see in red all the applicants that didn’t buy. Within this group of red folks, there’s a group that “will never buy”. This may be a result of them changing their mind, maybe losing their job, possibly received a worse underwriting offer, or simply went with another carrier. So the real focus should be on the applicants that did not buy due to lack of SPEED.

If the average carrier could shave 5 days off its’ cycle time, they could shift a block of applicants back into the green side, resulting in millions of additional premium dollars.

Remember, day 55 is the average across all our participating carriers and all applicant’s ages and face amounts together. The reality is, you can expect younger applicants, with lower face amounts, to fly through underwriting faster than older applicants, with higher face amounts. This is where machine learning really excels and helps uncover the “hour of sour” where placement ratio starts to drop each day.

Cycle Time Measured: Submission to In-Force

Machines can even go deeper by learning the effects that speed has on placement based on gender and product types. Clearly, speed matters. So, ask yourself, “where are you leaking time”? What are the long poles in your “outstanding requirements” tent that are not necessary, chewing up time, or can be fixed with modern technology?

Let’s have a look at some of the top underwriting delays across 62 life carriers:

Outstanding RequirementAverage Carrier’s Collection TimeResponsible Party
APS’s orders19.8 daysCarrier
Signed illustration18.7 daysAgent
Paramedical exam15.2 daysAgent/Insured
Signed Supplemental forms14.4 daysAgent
Missing application data10.3 daysAgent
APS review1.4 daysCarrier
Data entry1.3 daysCarrier

Without a doubt, agent behavior has an impact on underwriting speed. Carriers should be looking at both internal and external factors that contribute to a loss of speed. But this exercise will have little value if the carrier has no industry benchmark with which to compare themselves on speed.

iPipeline’s Resonant does exactly that and more. Resonant tracks millions of underwriting decisions across carriers and uses predictive analytics to optimize underwriting throughput. Once Resonant understands the desired underwriting path, it focuses on the toolsets necessary to execute those specified outcomes.

Resonant is built to shorten your underwriting long poles from submission to decision by providing four key modules to help you shorten your cycle time and increase placement ratio.

1) Workbench – where case managers and underwriters track and manage their individual cases with all the information needed to make a decision at their fingertips.
2) Decision Engine – this houses not only the complexity of underwriting, but also automates the entire new business process including robotic workflow routing of next steps to the right person at the right time.
3) Guideline Manager – provides you with the ability to build and modify the rules that drive the Decision Engine – not only Underwriting guidelines, but also Product, Workflow, NIGO and Suitability.
4) Correspondence – faster messaging to agents and clients.
5) OR Real-Time Dashboards – manage the pending inventory in real-time and quickly take action on cases approaching the “hour of sour”.

The Workbench and Decision Engine/Guideline Manager modules can be used separately or purchased as a suite. Either strategy will enable Resonant to help you to transform underwriting and modernize your technology.
When you’re ready, Resonant will integrate with your e-Application and offer your agents “instant decisioning” on your products that make the most sense. Standard integrations with third party evidence provider tools enable access to critical data in real time. Resonant can provide you with one process to handle the entire spectrum of underwriting from instant to accelerated to traditional.

Finally! A modern underwriting tool with all the capabilities you need, wrapped together in an advanced analytics and industry benchmarking solution. Built by underwriters, for underwriters.

Pekin Life Insurance Company Integrates iPipeline’s Resonant Automated Underwriting With iGO e-App for Instant Decisioning

Instant Decisioning for Life Insurance Accelerates Sales in COVID-19 Pandemic

Exton, PA (November 23, 2020) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry – today announced Pekin Life Insurance Company has integrated Resonant® New Business and Underwriting into their new business platform to provide point-of-sale (POS) instant decisioning within iGO® e-App, the most widely used, wizard-based e-Application among carriers and agents in the US.

“POS instant decisioning is something that we have long been advocating at iPipeline. With the current COVID-19 pandemic and the obstacles being faced by both agents and their clients, POS automation can be of enormous benefit,” said Larry Berran, CEO, iPipeline. “In Pekin Life’s new workflow, the life insurance case is submitted through iGO e-App to Resonant and the necessary automated underwriting actions take place, based on predefined rules. This accelerated approach to instant decisioning for life insurance ultimately leads to better outcomes for both the insurer and the customer, particularly at a time when contactless selling has become the new norm.”

“iPipeline is transforming how we think about the new business workflow and how we help our agents sell life insurance products to their clients. Our next-gen straight-through processing platform has advanced to the point with Resonant where we are now able to provide the agent with an instant underwriting decision with no human interaction,” said Jocelyn Duncan at Pekin Life, VP of Life Administration. “In the future, our plans are to further enhance the platform functionality and increase straight-through processing speed by reducing human interaction on a wider array of products and including DocFast® e-Delivery to fully automate policy issuance. iPipeline has continued to innovate with us on many fronts this year. The results of this partnership are helping us to maintain and build upon our market momentum during the COVID-19 pandemic and offer the valuable protections so many families need at this time.”

To learn how you can implement iPipeline’s Instant Issue products to automate how your products are sold, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Pekin Life Insurance Company
Pekin Insurance is a group name adopted to designate the combined operation of The Farmers Automobile Insurance Association, Pekin Insurance Company, PAC, Inc., Pekin Select Insurance Company, and Pekin Life Insurance Company.

Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in 21 states through its growing agency force, which now totals 1,500 independent agencies and 8,500 insurance producers. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin. Visit us at www.pekininsurance.com

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

The Sagicor Life Insurance Company Customer Experience

Driving Higher Placement Ratios and BGA Engagement

In the modern life insurance environment, the criticality of the customer experience cannot be overstated. Accelerating the application process, and removing the disconnect between need and execution, is the key to helping more people get insured.

Listen to Laura Morrison, VP of Sales and Chief Channel Officer of Sagicor Life Insurance Company, as she shares their experience of process improvement. By allowing the customer experience to drive their decisions for digital investments and product design, they have seen higher placement ratios and increased BGA engagement.

Laura explores the benefits of their fluidless, no telemed workflow of iGO® — Resonant® — DocFast®, which has resulted in client decisioning at the point of sale.

This is an accelerated underwriting discussion you won’t want to miss!

Pekin Life Insurance Innovates with iPipeline’s Underwriting and e-Delivery Solutions to Power Core New Business Platform

EXTON, PA (May 7, 2019) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced Pekin Life Insurance is innovating with Resonant® for new business and underwriting and DocFast® for e-Delivery to power its core new business platform. The platform is used to automate and simplify sales activities for 1,500 distributors.

SSG Digital™, iPipeline’s end-to-end core platform for the life insurance and financial services industry, is the most widely used platform among independent and captive agents and licensed financial advisors in North America.

“Digital transformation is a key focus for executives in life insurance and financial services seeking to accelerate the speed of business.Pekin Life’s decision to implement our new business and underwriting and e-Delivery solutions is enabling them to deploy a powerful, end-to-end core platform to optimize sales for their independent agents,” said Tim Wallace, CEO, iPipeline. “Our SSG Digital platform delivers the most extensive capabilities offering in North America.Pekin Life’s tightly integrated quoting, illustrations, and e-app products are now enabling them to feed critical data into their underwriting and e-delivery process. This is a game changer, and it demonstrates how one platform has the ability to power new business functions across the enterprise.”

“As a result of our decision to innovate, information from the e-App will be directly transferred to our underwriting environment to reduce processing time. Approved policies will, in the very near future, be e-delivered to our customers to speed issuance and get them protected faster. This is an enormous gain for Pekin Life and our customers,” said Diane Steiner, Vice President, Life Underwriting, Pekin Life Insurance. “Pekin Life is focused on providing peace of mind and long-term security for our policyholders, shareholders, agents, and employees. Our digital transformation initiative with iPipeline supports this focus and allows us to meet the expectations of our customers by offering them an innovative, easy and quick buying experience to accomplish their financial goals.”

iPipeline’s SSG Digital core platform is designed to enable the life insurance and financial services industry to automate and simplify all new business, administration, and in force management tasks to achieve desirable business outcomes. For assistance in reimagining how your organization does business and achieving a competitive advantage, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Pekin Life Insurance

Pekin Insurance is a group name adopted to designate the combined operation of The Farmers Automobile Insurance Association, Pekin Insurance Company, PAC, Inc., and Pekin Life Insurance Company.

Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in 21 states through its growing agency force, which now totals 1,500 independent agencies and 8,500 insurance producers. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin. Visit us at www.pekininsurance.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by more than 135 carriers, 1,350 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

Amica Partners with iPipeline on Digital Transformation

EXTON, PA (December 4th, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today reported Amica Life Insurance Company, a national provider of life and annuity insurance products, is partnering with iPipeline on its groundbreaking digital transformation project. The collaborative effort will result in one of the industry’s most integrated, end-to-end direct-to-consumer (DTC) experiences, making it easier and faster for consumers to purchase life insurance in a fully digital environment. The project features seamless integration of iPipeline’s Illustrations, iGO® e-Application, and Resonant® automated underwriting products with Amica’s policy administration system.

“DTC is rapidly emerging as a critical component in any life insurance carrier’s selling mix.The Amica project represents a flagship opportunity for iPipeline to showcase how our integrated solutions can digitize and modernize the entire DTC buying process and deliver speed-to-market advantages,” said Tim Wallace, CEO, iPipeline. “This implementation will streamline the consumer experience by reducing the number of steps required of them, while making Amica’s business processes and employees more efficient.”

“Our decision to partner with iPipeline aligns with our goal of enhancing the customer experience and improving internal processes through next-generation technologies that deliver operational improvements,” said Andy Mudra, Vice President, Amica. “Our customers have always been our top priority, and that relationship begins with the application process. We are committed to providing a seamless experience for all of our customers and applicants, regardless of how they choose to engage with us – be it online or directly with one of our sales representatives. Our life insurance application process must continue to evolve with the ever-changing needs of today’s consumers, and we are excited about launching this modern buying experience.”

iPipeline’s integrated solutions enable some of the nation’s most successful organizations to achieve new efficiencies and optimize selling opportunities by improving the agent, advisor, and customer experience. To reimagine how you do business and learn more about our industry-leading solutions, contact marketing@ipipeline.com today.

About Amica Life

Amica Life Insurance Company, a wholly owned subsidiary of Amica Mutual Insurance Company, was founded in 1969.Amica Life, based in Lincoln, Rhode Island, offers life insurance and retirement products directly to customers. Through its products and services, Amica Life aims to be the most trusted and innovative service provider by securing and simplifying the most important aspects of its customers’ lives.The company has also earned a rating of A+ (Superior) from A.M. Best, a leading insurance rating agency and the nation’s authority on insurance company financial stability. For more information, visit AmicaLifeLessons.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

For Amica:

Media inquiries can be directed
to MediaCenter@amica.com

Sagicor’s DTC Portal Delivers Premier Customer Experience Powered by iPipeline’s Resonant NB&UW and DocFast e-Delivery Solutions

EXTON, PA (September 25th, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today reported Sagicor Life Insurance Company (Sagicor), an industry innovation leader, has deployed Resonant® New Business & Underwriting (NB&UW) and DocFast® for e-Delivery solutions to power their new Direct-to-Consumer (DTC) portal, SagicorNow®. SagicorNow® offers buyers accelerated underwriting approvals and policy delivery with online purchasing and no required medical exam for the Sage Term 10,15 and 20-year life insurance products, which are available in 22 states today and 46 by the end of the year.

“Distribution is ripe for digitalization.Digitized underwriting and policy delivery enable online distribution, allowing insurers like Sagicor to cast a wider net and embrace today’s younger buyers who seek a virtual online experience,” said Tim Wallace, CEO, iPipeline.“Underwriting decisions are powered by the Resonant rules engine providing nearly instantaneous decisioning, and polices are delivered immediately via DocFast to greatly reduce cycle times and dramatically increasing placement ratios.Without a doubt, Sagicor has taken a major step forward to innovate how they attract individuals from the underserved market. We are pleased to play a critical role in their offensive strategy to expand market share.”

“Underwriting and policy delivery digitalization removes barriers to purchasing with individuals put off by time consuming and complex life insurance buying activities.Our goal is to keep it quick and simple, and when desired, allow the consumer to use live chat at our site to secure answers to questions. After evaluating multiple options, we innovated a new solution with iPipeline to achieve our vision for a totally automated process,” said Mike Stricker, CAO, Sagicor. “SagicorNow® enables consumers to purchase up to $1,000,000 in term coverage or up to $250,000 of whole life coverage through a virtual experience. Our focus is to increase the velocity of new business sales by leveraging best-of-breed technology, such as that provided by iPipeline.Together, we have managed to launch a solution that provides our family, friends and neighbors with a premier purchasing experience along with outstanding support.”

iPipeline is focused on delivering industry innovations to simplify and accelerate your new business and policy administration/in force management requirements in a modular platform. To reimagine how you do business and schedule Resonant NB&UW and DocFast for Policy Delivery demonstrations, contact marketing@ipipeline.com today.

About Sagicor

Sagicor Life Insurance Company is a full-service life insurance company that helps clients make wise financial decisions today to ensure they’re protected tomorrow. Sagicor is licensed in 45 states and the District of Columbia and is rated “A-” (Excellent) by A.M. Best Company (4th best out of 16 possible ratings). Sagicor is a wholly-owned subsidiary of Sagicor Financial Corporation Limited. Founded in 1840, it is one of the oldest insurance groups in the Americas, with operations in 22 countries mainly in the United States, Central America and the Caribbean. Sagicor is committed to offering customers world-class service with integrity and value. Visit https://www.sagicorlifeusa.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

OneAmerica Launches Accelerated Underwriting with iPipeline’s New Resonant Solution

Exton, PA (March 6, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced OneAmerica®, a national leader in the insurance and financial services marketplace, has launched accelerated underwriting with iPipeline’s Resonant® New Business and Underwriting solution.

Resonant is a next-generation new business and underwriting solution for all Life Insurance, Annuity, Disability and Long-Term Care products. Its unique guideline-driven technology allows insurers to define and manage their product definitions, underwriting manual, regulatory compliance and workflows in a Microsoft Word-like format. Resonant optimizes data entry, in-good-order enforcement, correspondence, case management, underwriter workbench tasks, requirements management, and accelerated or automated underwriting.

“The future for underwriting is clear. We need to automate what has typically been a protracted and frustration-filled process.This means implementing next-generation new business and underwriting solutions with easy-to-use tools to simplify tasks, mitigate risks, render faster decisions, and improve placement ratios. Predictive modeling is also in play, and this will improve competitive positions for early adopters,” said Tim Wallace, CEO, iPipeline. “Resonant has been well-received by the industry, and Q4 delivered several new customers for us. OneAmerica is a true power user of iPipeline digital technologies, and we look forward to collaborating with them on the next step of their journey with Resonant toward accelerated underwriting.”

“Consumers and agents have high expectations for fast, reliable services and products, and we need to stay ahead of these expectations,” said Gregg Poston, VP, Individual Operations, OneAmerica. “Resonant is a platform that will support our growth now and well into the future by enabling us to offer less-invasive testing, rapid-issue or even instant-issue policies based on predictive analysis of electronic information from internal and external sources. Combined with iGO® e-App and DocFast® for e-Delivery, we’re able to offer agents solutions that help them build better relationships with their customers and with OneAmerica.”

To learn how you can explore iPipeline’s new business acquisition platform and create a bespoke solution to improve your competitive position, contact sales@ipipeline.com today.

About OneAmerica

A national leader in the insurance and financial services marketplace for more than 140 years, the companies of OneAmerica help customers build and protect their financial futures. OneAmerica offers a variety of products and services to serve the financial needs of their policyholders and customers. These products include retirement plan products and recordkeeping services, individual life insurance, annuities, asset-based long-term care solutions and employee benefit plan products. Products are issued and underwritten by the companies of OneAmerica and distributed through a nationwide network of employees, agents, brokers and other sources who are committed to providing value to our customers. To learn more about our products, services and the companies of OneAmerica, visit oneamerica.com/about-us/companies-of-oneamerica.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com. Join us at our Connections 2018 User Meeting & Conference at the ARIA Resort & Casino in Las Vegas from March 18th-20th.

OneAmerica® is the marketing name for the companies of OneAmerica. iPipeline is not an affiliate of the companies of OneAmerica.

For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

iPipeline Acquires TCP LifeSystems

Exton, PA (January 3, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the financial services industry – today announced the acquisition of TCP LifeSystems, a software solutions provider to life and pensions insurance companies in the US, UK, Canada, and Ireland. TCP’s digital Policy Administration System (PAS) module offers billing, claims, reinsurance, a policyholder portal, and distribution management. By combining Resonant™ underwriting, iGO® e-App and DocFast® for e-Delivery with the new PAS module, iPipeline is better able to support the digital ambitions of its customers. The PAS is currently in use with major providers of life insurance within the UK and Ireland.

“The acquisition of TCP LifeSystems marks our immediate entrance into the PAS segment of the market place and represents iPipeline’s commitment to deliver the industry’s most comprehensive and modern platform for the financial services industry. Consumer expectations have changed, and they want a faster self-service and digital experience. This reality applies to our industry which is often labelled as being slow to adapt,” said Tim Wallace, CEO. “Our customers’ investments in transformative technology are key to meeting the industry’s evolving needs and to ensuring consumer expectations are met by offering financial solutions when they need them. We are excited about the acquisition and the potential to deliver increasing value to our customers by adding integrated PAS to our platform.”

“iPipeline has repeatedly demonstrated the value of its innovations within North America and the UK, positively impacting the growth of the financial services industry. TCP LifeSystems’ digital PAS technology has been developed to maximize efficiency and improve the customer journey, and we see this addition nicely complementing iPipeline’s industry-leading offerings,” said Ashley Hale, Managing Director, TCP LifeSystems. “By bringing iPipeline and TCP LifeSystems together, we will be able to further streamline processes to deliver outstanding value for the carrier, distributor, agent, and consumer.”

To learn how you can implement our PAS module to streamline and accelerate your business acquisition and management requirements and better engage the digital customer, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About TCP LifeSystems

Since 1989, TCP LifeSystems have been delivering software solutions to Life and Pensions Insurance companies. These clients have relied on our software to manage several million customer transactions every year. We are extremely active in the industry, being passionate about the business we serve and the role technology has to play in the future of the Financial Services market. Our approach is genuinely very different to other suppliers, and our purpose is simple… to ensure our clients gain genuine commercial advantage from the use of our software. Visit https://www.tcplifesystems.com/.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the financial services industry. Through our SaaS solutions, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, advisors, BGAs/IMOs, RIAs, banks, broker-dealers, securities/mutual fund firms, and consumers. Our innovative solutions enable automated processing throughout the business acquisition and continuity cycle.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,200 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Charlotte, Cheltenham (UK), Fort Lauderdale, Ontario (CA), Philadelphia, Pleasanton, Salt Lake City, and Vancouver. Save the date for iPipeline’s Connections 2018 User Meeting & Conference on March 18-20 at the ARIA in Las Vegas. Visit www.ipipeline.com.

For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

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