Tag: e-Delivery

How to Make Your Business More Customer Centric with e-Delivery

Written by Dennis LaTour on . Posted in Thought Leadership.

We recently asked our customers what trend they were seeing in the insurance and financial services industry, and they overwhelmingly replied that it is the demand for a customer centric business model.

But what does that mean?

When asked, one customer responded that customer centricity is all about the ease of doing business. To become a customer centric business, it’s important to focus on doing things more easily – for the agent and the customer. According to Celent’s 2023 Annual CIO Survey, life insurance companies are taking note of the changes in the industry – with 94% reporting a focus on the digital acceleration of their business. By digitizing their business, companies can complete tasks with an ease that has previously been unattainable.

Sounds great, right? But how do you accomplish this goal?

The insurance and financial services industry is complex, with many layers and components, and the term “ease” is not one that typically comes to mind when thinking of our industry. How do we change that? Well, let’s look at the components that make up the business to find a way to do each one better, starting with something that affects carriers, distributors, and customers – document delivery.

Manual document delivery is slow. It adds days to the cycle time that, frankly, neither you nor your customer can afford.

It is also expensive: Between the human capital, the paper, and the postage needed to manually deliver a document, your business incurs significant costs.

So how can this process be improved so that it is easier for everyone involved?

e-Delivery allows you to streamline your processes and deliver documents with one simple click. Documents are sent securely to the recipient without postage, paper, or people. With this type of solution, you can not only save time and money, but you can also improve your customer satisfaction due to the ease of doing business with you.

There are several e-delivery solutions in the marketplace, so how do choose what is right for your business?

We’ve assembled a list of questions you should consider when adopting an e-delivery solution:

  1. What is the cost of e-delivery relative to the cost of delivering documents manually?
  2. What is the average reduction in cycle time achieved by using e-delivery?
  3. Can you send a document to multiple people at one time for signature?
  4. Can you track the progress of a document (received, opened, signed, etc.)?
  5. What security measures are in place to protect the document and its corresponding data?

As a reference, below we have broken down how iPipeline answers these questions regarding our e-delivery solution, DocFast®.

  1. DocFast can eliminate delivery costs by 78%*
  2. DocFast can reduce cycle times by an average of 23 days*
  3. DocFast allows you to send a document to multiple people with one click
  4. DocFast uses dashboards that allow you to track when a customer opens, views, comments or e-signs a document
  5. DocFast employs full document encryption to ensure the protection and privacy of your data

Whatever product or solution you choose to implement, e-Delivery has the power to help you transform the way you do business by focusing on the ease of doing business – for your agents, your customers, and yourself.

To learn more about e-Delivery or DocFast, click here for more information.

*These are average numbers and are not indicative of definite future results.

About the Author

Dennis LaTour is a product enthusiast with over 20 years of experience in the Insurance Industry.

With his long-standing experience in the product management, Dennis loves working directly with the customers on projects and building long lasting relationship.

In his free time, Dennis enjoys camping, hiking, and spending time with his family.

Pekin Life Advances Digital Strategy by Accelerating Policy and Requirements Delivery With iPipeline

Written by iPipeline on . Posted in Press & News.

e-Delivery Modernization Circumvents Delays Caused by the Impact of COVID-19 on Traditional Delivery Methods

Exton, PA (July 20th, 2021) – iPipeline® – a leading provider of no code / low code content-based digital solutions for the life insurance and financial services industry, today announced Pekin Life has deployed DocFast® e-Delivery to accelerate policy and requirements deliveries for its 8,500 independent agents. The launch circumvents delays caused by the impact of COVID-19 on traditional USPS delivery methods.

“Traditional delivery methods have always added time to the delivery of policies and collection of signed requirements documents. With COVID-19 further complicating USPS staffing and deliveries, e-Delivery has moved to the forefront as an invaluable asset in accelerating the pace of new business,” said Larry Berran, CEO, iPipeline. “Reducing delivery times, requirements collections, and cycle times from several weeks to what can be as little as minutes supports new business growth objectives and promotes agent productivity. More importantly, it underscores a carrier’s commitment to getting individuals and families the protections they need now. We are committed to executing rapid DocFast e-Delivery implementations to support the growing need within the industry.”

“Pekin has an intense focus on delivering personalized and prompt service to our agents and customers. The recent USPS mail times have been steadily increasing in the last couple of years and slowing things down for us. We needed a solution to bypass this situation and avoid unnecessary delays impacting policy deliveries and the return of signed delivery requirements,” said Jocelyn Duncan, Vice President Life Administration, Pekin Life. “DocFast e-Delivery will enable us to reduce the number of abandoned applications, get more business paid, and cut down on the backlog of pending business that requires constant tracking. We are committed to continuing to enhance the buying and selling experience for both our agents and the customers they serve.”

To learn how you can implement iPipeline’s DocFast e-Delivery product to circumvent delays caused by the impact of COVID-19, click here, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

Jocelyn Duncan,
VP Life Administration, Pekin Life

About Pekin Life
Pekin Insurance is a group name adopted to designate the combined operation of The Farmers Automobile Insurance Association, Pekin Insurance Company, PAC, Inc., Pekin Select Insurance Company, and Pekin Life Insurance Company.

Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in 21 states through its growing agency force, which now totals 1,500 independent agencies and 8,500 insurance producers. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin. Visit us at www.pekininsurance.com.

About iPipeline
iPipeline is a leading provider of no code / low code, content-based digital solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

The Value of e-Delivery & e-Signature Technology in a COVID and Post-COVID World

Written by iPipeline on . Posted in Webcasts & Videos.

The dependency on paper and wet signatures has crippled business speed – and in some situations screeched it to a grinding halt. iPipeline’s 25 years of experience and proven technology in insurance and financial services has positioned them as an industry leader for a variety of straight through processing new business solutions, among them, e-Delivery and e-Signature. Raymond James and Lincoln Financial are two member organizations utilizing iPipeline software to drive their businesses forward – and they’re imploring others to do the same.

IRI hosted “The Value of e-Delivery & e-Signature Technology in a COVID and Post-COVID World” on June 18, 2020. During this session, Jessica Brown, Assistant Vice President, Marketing, iPipeline, Brent Osborne, Vice President, Annuity CX, Lincoln Financial Group, Beth Maziad, Senior Vice President, Insurance Solutions Operations, Raymond James and Bill Hunter, Senior Vice President, Sales, iPipeline, tag teamed a discussion on the immediate impact of digitizing delivery and e-Signature, and the long-term strategies that they’re defining together to standardize our industry.

iPipeline Reports Increasing Use of e-App and e-Delivery by US Life Insurers

Written by iPipeline on . Posted in Press & News.

Digital Transformation Enables Life Insurers and Agents to Overcome Work-at-Home Challenges from the COVID-19 Outbreak

EXTON, (May 12, 2020) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced the use of its SSG Digital® platform with electronic application and e-Delivery is trending upwards. iPipeline cites increases for the year-over-year period ranging from April 2019 to April 2020 of 20% for e-Application submissions and 52% for e-Policy deliveries. The volume for e-Policies delivered in the month of April 2020 compared to April 2019 has increased by 217%. Much of this trend is being attributed to the effectiveness of agents using its transformative technologies to support selling and buying activities in the current work-at-home COVID-19 environment.

“COVID-19 will have an on-going impact on how the life insurance and financial services industry conducts new business and customer support functions going forward. Digital technologies are clearly worth their weight in gold, and those who have moved forward with the implementations to support critical business functions are in a great place,” said Larry Berran, CEO, iPipeline. “For customers and non-customers who need digital products to overcome the challenges imposed by the current work-at-home environment and strengthen business continuity, we have extended a 90-day free offer to see them through this period. We have had several insurers take us up on it, particularly to leverage e-Delivery and e-Signature to keep things moving. We are pleased to be of assistance to the industry during this time of crisis.”

“While I see the challenges imposed on the industry at this time, I also see this as an opportunity to find new ways to conduct business remotely. Whether it is underwriting without conducting physical inspections or using remote application processing, e-Delivery and e-Signature to ensure the safety of agents, advisors, and customers, there is a way forward,” said Tom Scales, Head of Life & Health Insurance, Americas, Celent. “Carriers and distributors implementing digital technologies, like those offered by iPipeline and other tech providers, stand a good chance of effectively riding out this disruptive storm.”

iPipeline’s SSG Digital is the most extensive straight-through processing platform for the largest ecosystem in North America. The digital platform addresses the life insurance and financial services industry’s most critical business needs by enabling customers to:

• Digitize Business
• Distribute Products Anytime, Anywhere
• Quote & Illustrate Life Insurance
• Streamline New Business & Underwriting
• Deliver Policies & Documents
• Enrich the Agent, Advisor & Consumer Experience
• Modernize Policy Administration
• Create a Customer Portal
• Leverage Data Analytics & AI
• Launch & Manage New Products
• e-Sign Documents Securely

For more information on how you can optimize use of iPipeline’s SSG Digital platform to effectively execute critical business activities in the current COVID-19 environment and its aftermath, contact your assigned sales representative, sales@ipipeline.com, or call 1-800-758-0824, option 2.

About iPipeline
iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 150 carriers, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

Lafayette Life Enhances Customer Experience with iPipeline’s e-Delivery Product

Written by iPipeline on . Posted in Press & News.

EXTON, PA (July 15th, 2019) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced The Lafayette Life Insurance Company, a Cincinnati-based provider of life, annuity, retirement and pension products, has selected DocFast® e-Delivery to enhance its digital customer experience. DocFast® streamlines and improves the customer communication experience by digitally enabling reviews, downloads and printing for statements, forms and other important transactional documents.

Rapid digital delivery and two-way communication offer speed-to-market advantages and allow requirements to be collected with ease – communication is immediate, and documents are quickly and securely delivered.

“It’s difficult to achieve digital transformation in the absence of an e-Delivery solution. Customers have grown accustomed to receiving electronic notifications, handling less paper to speed transactions, and electronically accessing sensitive documents through secure websites. It’s how business is being done today,” said Tim Wallace, CEO, iPipeline. “Collecting requirements faster, speeding document deliveries, and avoiding cycle time delays all equate to a more efficient and productive business process. Lafayette Life’s decision to enhance its customer experience with DocFast places it in the company of other top insurers working with us to digitally transform our industry.”

“Our customers can expect to have an increasingly digital experience with Lafayette Life. The introduction of iPipeline’s DocFast e-Delivery product, with our current e-Signature capability, reinforces our commitment to making it easier for customers to do digital business with us,” said Bryan Dunn, President and CEO, Lafayette Life. “Our goal is to efficiently service the requests made by customers for specific products and services matched to their financial needs. The ability to do this rapidly and securely with e-Delivery is a win-win for us and our customers’ families.”

iPipeline’s SSG Digital core platform is designed to enable the life insurance and financial services industry to automate and simplify all new business, administration, and in force management tasks to achieve desirable business outcomes. For assistance in reimagining how your organization does business and achieving a competitive advantage, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Lafayette Life

With more than 100 years of service to policyholders, The Lafayette Life Insurance Company is a financially strong provider of individual life insurance, annuities, and retirement and pension products and services. Lafayette Life is a member of Western & Southern Financial Group, Inc., a Fortune 500 company and parent company of a group of diversified financial services businesses whose heritage dates back to 1888. With the strength of our organization and our ongoing commitment to servicing you, your business and your family, The Lafayette Life Insurance Company is a company you can depend on. Find out more about our financial strength and distinguished history at Lafayette Life Insurance Company.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by more than 135 carriers, 1,350 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

Pekin Life Insurance Innovates with iPipeline’s Underwriting and e-Delivery Solutions to Power Core New Business Platform

Written by iPipeline on . Posted in Press & News.

EXTON, PA (May 7, 2019) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced Pekin Life Insurance is innovating with Resonant® for new business and underwriting and DocFast® for e-Delivery to power its core new business platform. The platform is used to automate and simplify sales activities for 1,500 distributors.

SSG Digital™, iPipeline’s end-to-end core platform for the life insurance and financial services industry, is the most widely used platform among independent and captive agents and licensed financial advisors in North America.

“Digital transformation is a key focus for executives in life insurance and financial services seeking to accelerate the speed of business.Pekin Life’s decision to implement our new business and underwriting and e-Delivery solutions is enabling them to deploy a powerful, end-to-end core platform to optimize sales for their independent agents,” said Tim Wallace, CEO, iPipeline. “Our SSG Digital platform delivers the most extensive capabilities offering in North America.Pekin Life’s tightly integrated quoting, illustrations, and e-app products are now enabling them to feed critical data into their underwriting and e-delivery process. This is a game changer, and it demonstrates how one platform has the ability to power new business functions across the enterprise.”

“As a result of our decision to innovate, information from the e-App will be directly transferred to our underwriting environment to reduce processing time. Approved policies will, in the very near future, be e-delivered to our customers to speed issuance and get them protected faster. This is an enormous gain for Pekin Life and our customers,” said Diane Steiner, Vice President, Life Underwriting, Pekin Life Insurance. “Pekin Life is focused on providing peace of mind and long-term security for our policyholders, shareholders, agents, and employees. Our digital transformation initiative with iPipeline supports this focus and allows us to meet the expectations of our customers by offering them an innovative, easy and quick buying experience to accomplish their financial goals.”

iPipeline’s SSG Digital core platform is designed to enable the life insurance and financial services industry to automate and simplify all new business, administration, and in force management tasks to achieve desirable business outcomes. For assistance in reimagining how your organization does business and achieving a competitive advantage, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Pekin Life Insurance

Pekin Insurance is a group name adopted to designate the combined operation of The Farmers Automobile Insurance Association, Pekin Insurance Company, PAC, Inc., and Pekin Life Insurance Company.

Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in 21 states through its growing agency force, which now totals 1,500 independent agencies and 8,500 insurance producers. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin. Visit us at www.pekininsurance.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by more than 135 carriers, 1,350 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

Prudential to Enhance Customer and Producer Experience with iPipeline’s e-Delivery Solution

Written by iPipeline on . Posted in Press & News.

EXTON, PA (November 6, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today reported Prudential, a financial services leader with more than $1 trillion in assets under management, has selected the DocFast® e-Delivery solution to improve speed, customer and producer experience, scalability and flexibility. DocFast and other iPipeline selling and processing solutions are currently in use at Prudential, serving as key components in their digital transformation strategy.

“During the past decade, I have seen Prudential implement iPipeline’s transformative solutions to improve the new business process.Our solutions are designed to eliminate errors in applications and increase business velocity, and that results in higher placement rates by reducing cycle times,” said Tim Wallace, CEO, iPipeline.

“Both customers and producers have high expectations for a quick and simple digital experience.DocFast supports two-way communications, 2Factor authentication, and accelerated document delivery,” added Wallace. “When everything happens rapidly, you have happier customers and faster commission payments for producers. Our goal is to enable near real-time processing for an industry in which speed and flexibility equate to success and result in immediate protection for individuals and families who need it.This is the focus of innovation at iPipeline.”

“Unlike some carriers implementing e-Delivery, Prudential’s business case for implementing DocFast revolved around speed, experience, scalability and flexibility. Today’s customers view technology as a necessity and not as a convenience, and we want to meet their expectations including where, when and how they would like to take delivery of their product.Similarly, our producers are demanding e-Delivery to simplify the activity, track status in real-time, and get away from paper, postage and time in the mail,” said Dan Jennings, Vice President Operations, Prudential.

“So far, the delivery results show that issued-to-placement cycle times have been cut in half from 14 to 7 days, and we see an opportunity to improve more on these times,” said Jennings.“iPipeline’s e-Delivery solution with two-way communications and tight security is accelerating our new business process and enabling us to expand our digital transformation strategy to enhance both the customer and producer experience.”

DocFast, an iPipeline e-Delivery innovation, enables some of the nation’s most successful carriers to achieve new efficiencies and sell more. To reimagine how you do business and schedule a DocFast demonstration, contact marketing@ipipeline.com today.

About Prudential

Prudential Financial, Inc. (NYSE: PRU), a financial services leader with more than $1 trillion in assets under management as of March 31, 2018, has operations in the United States, Asia, Europe and Latin America. Prudential’s diverse and talented employees are committed to helping individual and institutional customers grow and protect their wealth through a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds and investment management. In the U.S., Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for more than a century. For more information, please visit www.prudential.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

Sagicor’s DTC Portal Delivers Premier Customer Experience Powered by iPipeline’s Resonant NB&UW and DocFast e-Delivery Solutions

Written by iPipeline on . Posted in Press & News.

EXTON, PA (September 25th, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today reported Sagicor Life Insurance Company (Sagicor), an industry innovation leader, has deployed Resonant® New Business & Underwriting (NB&UW) and DocFast® for e-Delivery solutions to power their new Direct-to-Consumer (DTC) portal, SagicorNow®. SagicorNow® offers buyers accelerated underwriting approvals and policy delivery with online purchasing and no required medical exam for the Sage Term 10,15 and 20-year life insurance products, which are available in 22 states today and 46 by the end of the year.

“Distribution is ripe for digitalization.Digitized underwriting and policy delivery enable online distribution, allowing insurers like Sagicor to cast a wider net and embrace today’s younger buyers who seek a virtual online experience,” said Tim Wallace, CEO, iPipeline.“Underwriting decisions are powered by the Resonant rules engine providing nearly instantaneous decisioning, and polices are delivered immediately via DocFast to greatly reduce cycle times and dramatically increasing placement ratios.Without a doubt, Sagicor has taken a major step forward to innovate how they attract individuals from the underserved market. We are pleased to play a critical role in their offensive strategy to expand market share.”

“Underwriting and policy delivery digitalization removes barriers to purchasing with individuals put off by time consuming and complex life insurance buying activities.Our goal is to keep it quick and simple, and when desired, allow the consumer to use live chat at our site to secure answers to questions. After evaluating multiple options, we innovated a new solution with iPipeline to achieve our vision for a totally automated process,” said Mike Stricker, CAO, Sagicor. “SagicorNow® enables consumers to purchase up to $1,000,000 in term coverage or up to $250,000 of whole life coverage through a virtual experience. Our focus is to increase the velocity of new business sales by leveraging best-of-breed technology, such as that provided by iPipeline.Together, we have managed to launch a solution that provides our family, friends and neighbors with a premier purchasing experience along with outstanding support.”

iPipeline is focused on delivering industry innovations to simplify and accelerate your new business and policy administration/in force management requirements in a modular platform. To reimagine how you do business and schedule Resonant NB&UW and DocFast for Policy Delivery demonstrations, contact marketing@ipipeline.com today.

About Sagicor

Sagicor Life Insurance Company is a full-service life insurance company that helps clients make wise financial decisions today to ensure they’re protected tomorrow. Sagicor is licensed in 45 states and the District of Columbia and is rated “A-” (Excellent) by A.M. Best Company (4th best out of 16 possible ratings). Sagicor is a wholly-owned subsidiary of Sagicor Financial Corporation Limited. Founded in 1840, it is one of the oldest insurance groups in the Americas, with operations in 22 countries mainly in the United States, Central America and the Caribbean. Sagicor is committed to offering customers world-class service with integrity and value. Visit https://www.sagicorlifeusa.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

Erie Family Life Accelerates Entire New Business Process with iPipeline’s Digital Life Insurance Platform

Written by iPipeline on . Posted in Press & News.

EXTON, PA (May 1, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today reported Erie Family Life has extended the capabilities of its digital life insurance platform by adding auto-policy generation and e-Delivery. As part of the comprehensive solution, agents can dynamically adjust values on policies, based on the carrier’s rules, to increase or decrease insurance face amounts and adjust payment frequencies upon receipt. When this occurs, DocFast, iPipeline’s e-delivery solution, requests modifications from the Illustration platform and dynamically reissues the policy, with a new illustration, to reflect agent changes.

“Digital transformation is the reimagining of our organizations to optimize how we work and service our clients. Erie Family Life has laid out an executable strategy and consistently delivered on it to achieve a position of leadership within the insurance industry,” said Tim Wallace, CEO, iPipeline. “Consumers have high expectations for a digital experience in all facets of life. The insurance industry is not an exception, and ERIE’s ability to automate and simplify the entire new business process demonstrates how innovation can produce a competitive advantage.”

“Our legacy with iPipeline spans many years of process refinement and technology integrations. During that time, we have made substantial strides in creating a digital life insurance platform to enhance the customer and agent experience,” said Louis Colaizzo, Senior Vice President of Life Insurance, Erie Family Life. “Our ability to auto-generate policies and e-Deliver them is a tremendous advantage for ERIE, our agents and our customers. We have also enabled agents to adjust face amounts, within approved underwriting parameters, to reissue policies with an illustration. This is reducing cycling and processing costs, making it easier for our agents to do business with us, and improving customer satisfaction.”

iPipeline’s platform is designed to enable the life insurance and financial services industry to automate and simplify all new business, administration, and in force management tasks to achieve desirable business outcomes. To learn how you can implement an integrated platform to gain competitive advantage, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Erie Family Life

Erie Family Life Insurance Company underwrites and sells individual and group life insurance policies and fixed annuities. Its life insurance products comprise permanent life, both whole life and universal life, and term policies. The company also sells individual fixed annuities, including fixed ordinary deferred annuities, tax advantaged deferred annuities and immediate annuities. Erie Family Life Insurance markets its products through independent agents in Pennsylvania, Maryland, Virginia, Ohio, North Carolina, West Virginia, Indiana, Tennessee, Illinois, Wisconsin, Kentucky and the District of Columbia. The company was founded in 1967 and is based in Erie, Pennsylvania. As of May 25, 2006, Erie Family Life Insurance Company has been operating as a subsidiary of Erie Insurance Exchange Inc.Visit www.erieinsurance.com/life-insurance.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS-based new business acquisition platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

iPipeline Acquires TCP LifeSystems

Written by iPipeline on . Posted in Press & News.

Exton, PA (January 3, 2018) – iPipeline® – a leading provider of cloud-based software solutions for the financial services industry – today announced the acquisition of TCP LifeSystems, a software solutions provider to life and pensions insurance companies in the US, UK, Canada, and Ireland. TCP’s digital Policy Administration System (PAS) module offers billing, claims, reinsurance, a policyholder portal, and distribution management. By combining Resonant™ underwriting, iGO® e-App and DocFast® for e-Delivery with the new PAS module, iPipeline is better able to support the digital ambitions of its customers. The PAS is currently in use with major providers of life insurance within the UK and Ireland.

“The acquisition of TCP LifeSystems marks our immediate entrance into the PAS segment of the market place and represents iPipeline’s commitment to deliver the industry’s most comprehensive and modern platform for the financial services industry. Consumer expectations have changed, and they want a faster self-service and digital experience. This reality applies to our industry which is often labelled as being slow to adapt,” said Tim Wallace, CEO. “Our customers’ investments in transformative technology are key to meeting the industry’s evolving needs and to ensuring consumer expectations are met by offering financial solutions when they need them. We are excited about the acquisition and the potential to deliver increasing value to our customers by adding integrated PAS to our platform.”

“iPipeline has repeatedly demonstrated the value of its innovations within North America and the UK, positively impacting the growth of the financial services industry. TCP LifeSystems’ digital PAS technology has been developed to maximize efficiency and improve the customer journey, and we see this addition nicely complementing iPipeline’s industry-leading offerings,” said Ashley Hale, Managing Director, TCP LifeSystems. “By bringing iPipeline and TCP LifeSystems together, we will be able to further streamline processes to deliver outstanding value for the carrier, distributor, agent, and consumer.”

To learn how you can implement our PAS module to streamline and accelerate your business acquisition and management requirements and better engage the digital customer, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About TCP LifeSystems

Since 1989, TCP LifeSystems have been delivering software solutions to Life and Pensions Insurance companies. These clients have relied on our software to manage several million customer transactions every year. We are extremely active in the industry, being passionate about the business we serve and the role technology has to play in the future of the Financial Services market. Our approach is genuinely very different to other suppliers, and our purpose is simple… to ensure our clients gain genuine commercial advantage from the use of our software. Visit https://www.tcplifesystems.com/.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the financial services industry. Through our SaaS solutions, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, advisors, BGAs/IMOs, RIAs, banks, broker-dealers, securities/mutual fund firms, and consumers. Our innovative solutions enable automated processing throughout the business acquisition and continuity cycle.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,200 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Charlotte, Cheltenham (UK), Fort Lauderdale, Ontario (CA), Philadelphia, Pleasanton, Salt Lake City, and Vancouver. Save the date for iPipeline’s Connections 2018 User Meeting & Conference on March 18-20 at the ARIA in Las Vegas. Visit www.ipipeline.com.

For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

Raymond James and OneAmerica to Deploy iPipeline’s DocFast e-Delivery Solution

Written by iPipeline on . Posted in Press & News.

Exton, PA (June 6, 2017) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance industry – today announced Raymond James® and OneAmerica® will be deploying iPipeline’s DocFast® e-Delivery solution. Designed to optimize digital interaction between sellers and their customers, DocFast will initially be used to deliver life insurance policies and related documents based on a collaborative workflow including the insurer, distributor, financial advisor and customer. Raymond James currently has approximately 7,200 affiliated advisors.

“The insurance industry prints billions of pages of documents per year to do business. This is done at an astronomical cost, and this paper-based process creates roadblocks to streamlining the selling and buying of insurance,” said Tim Wallace, CEO, iPipeline. “Today’s digital customer expects communications and documents, including insurance policies, to be delivered electronically. DocFast has been designed to fulfill this need specifically for the insurance industry. Raymond James and OneAmerica are leading the way and setting the pace for others to follow.”

“At Raymond James, we embrace technology that enhances the advisor client relationship and that strengthens our position as an industry leader in technology. Our ability to exceed the expectations of clients includes providing them with the best client experience, technologies, and a higher caliber of service,” said Beth Maziad, Senior Vice President, Private Client Group Investment Product Operations, Raymond James. “DocFast is designed to specifically meet the needs of the life insurance industry and is an easy-to-use tool for our advisors to help better serve their clients. Our recent pilot with OneAmerica demonstrated positive results, and we see the solution launch taking us one step closer to achieving our digital transformation goals. e-Policy delivery for life insurance will be rolled out to clients first with annuity contract deliveries following in the future.”

“The ability for our customers to use DocFast to review our policies through Raymond James is a tremendous step forward. At OneAmerica, we’re committed to continually improving customer experience, and Raymond James’ deployment of DocFast makes doing business easier, faster and more efficient for financial professionals and policyholders,” said Gregg Poston, Vice President, Individual Operations, OneAmerica. “Based on their extensive knowledge of how the life insurance industry works, iPipeline has created a unique e-Delivery solution to enable us to more effectively engage our digital customers. DocFast has filled a technology gap, and we are pleased to be working with Raymond James on the rollout.”

DocFast for e-Delivery is also now available with iPipeline’s unique upsell feature, which allows the customer to increase coverage based on pre-approved amounts. Customers receive pre-approved coverage options that encourage policy upsell opportunities. Customers can also increase their death benefit, change term lengths, and select payment modes in an intuitive user interface. Premiums are automatically recalculated and policies amended without a lengthy re-issue process.

To learn how you can explore iPipeline’s diversified solutions to support all of your key business needs and improve the customer experience, contact sales@ipipeline.com.

About Raymond James

Raymond James Financial, Inc. (NYSE: RJF) is a leading diversified financial services company providing private client group, capital markets, asset management, banking and other services to individuals, corporations and municipalities. The company has 7,200 financial advisors serving approximately 3 million client accounts in more than 2,900 locations throughout the United States, Canada and overseas. Total client assets are $643 billion. Public since 1983, the firm has been listed on the New York Stock Exchange since 1986 under the symbol RJF. Additional information is available at www.raymondjames.com.

About OneAmerica

A national leader in the insurance and financial services marketplace for 140 years, the companies of OneAmerica help customers build and protect their financial futures. OneAmerica offers a variety of products and services to serve the financial needs of their policyholders and customers. These products include retirement plan products and recordkeeping services, individual life insurance, annuities, asset based long-term care solutions and employee benefit plan products.

Products are issued and underwritten by the companies of OneAmerica and distributed through a nationwide network of employees, agents, brokers and other sources that are committed to providing value to our customers. Visit https://www.oneamerica.com/.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the life insurance industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Philadelphia, Pleasanton, Salt Lake City, and Vancouver. Visit www.ipipeline.com.

Raymond James and iPipeline are not affiliates of the companies of OneAmerica.

For iPipeline:

Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

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