Celent Analyst Session: Life Insurance Online Self-Service…How Far Has It Come?
Presenters: Tom Scales, Head of Life & Health Americas, Celent & Karen Monks, Insurance Senior Analyst, Celent
Where do you stand in terms of web-based self-service for your customers? Celent’s 2019 research looked at United States life insurance websites and how well suited they are to meet a customer’s expectations in terms of self-service. In a previous 2014 report, Celent found that very few life insurers offered any kind of self-service on their websites. The 2019 report revisits what progress in service offerings life insurers have made by measuring a customer’s ability to perform self-service functions on websites. Use this session to benchmark yourself and learn what you can do to leapfrog the competition.
Insurance Carriers and COVID-19: Current State and Planning for a New, New Normal with Novarica
Presenters: Rob McIsaac, Executive Vice President, Research & Consulting, Novarica
With insurance carriers facing a range of challenges and opportunities, planning for what amounts to a “New Normal” takes on an increased urgency across all lines of business. Rapidly shifting demographics, a persistently low interest rate environment, changes in customer preferences, and an evolving competitive landscape all factor in as considerations carriers need to be preparing for now. Emerging technologies, and the potential for Innovation to foster meaningful change, represent very real “levers of opportunity” for carriers which will be explored during this session.
A Discussion with Andy Mudra, Vice President, Amica (2020 Innovation Award Winner), on Aligning Strategy with Customer Journey
Presenter: Andy Mudra, Vice President, Amica
Amica’s decision to move to 4 key strategic partners and completely overhaul their technology stack to focus on their customers’ journey is not one that was made overnight. Andy will share Amica’s experience on transforming their technology stack over the course of 18 months, and what factors led to the strategic direction they chose.
When Was the Last Time You Gave an Inforce Illustration to Every Single Policyholder? It’s TIME!
Presenter: Bill Atlee, Chief Strategy Officer & Co-Founder, iPipeline
Interest rates have been historically low for 10 years, which has placed tremendous performance pressure on illustrated products. Most policyholders are unaware of how this impacts their policy, and if their current values still meet their original expectations. The challenge is, less than 1% of policyholders actually receive an inforce illustration to gain this valuable insight. Why? The majority of carriers don’t have the ability to run the hundreds of thousands of inforce illustration necessary to educate ALL of their policyholders each year. The last several years, our industry has paid out over 6.6 billion in class action law suits, on this topic alone.
Come join our Co-Founder and Chief Strategy Officer, Bill Atlee as he discusses:
Industry Address with iPipeline CEO Larry Berran and special guest Dan LaBert, NAILBA CEO
Presenters: Larry Berran, CEO, iPipeline and Dan LaBert, CEO, NAILBA
The current global situation is unprecedented. Larry will speak candidly about continuing to run iPipeline and support our employees and customers emotional, financial, and business needs. He’ll discuss iPipeline’s business continuity plan and what we’re doing to maintain a sense of normalcy, and how our technology can mitigate risk for you, your agents and advisors, and customers. Dan will bring a perspective on current industry pressures, and how NAILBA is working with its membership to achieve balance and maintain stability.