Author: iPipeline

Ameritas Selects iPipeline’s SSG Digital Platform to Enhance Life Insurance Processing for Financial Professionals

e-Application, Self-Service Capabilities, and Network to Optimize Financial Professional and Carrier Performance

Exton, PA (January 12th, 2021) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry, today announced Ameritas has chosen the SSG Digital® Platform to streamline the application processing experience. Ameritas is a mutual-based provider of life insurance, financial services, and employee benefits. iGO® e-App and Maestro® Self-Service will be integrated with Swiss Re’s Magnum Pure® full-service underwriting automation to accelerate business processing, lower costs, and improve the customer experience for the Ameritas independent distribution channel. iPipeline has the life insurance industry’s largest independent distribution and carrier network within North America.

“In a recent Deloitte survey, 48% percent of 200 insurance executives agreed the pandemic showed how unprepared our industry was to weather this economic storm. Digital technologies are essential to succeeding in today’s contactless selling environment, and iPipeline’s low code SSG Digital platform has what it takes to power the industry forward in 2021,” said Larry Berran, CEO, iPipeline. “Using iGO e-App and Maestro Self-Service with Magnum Pure will help Ameritas to improve their financial professional and consumer experiences.”

“Ameritas evaluated several technology providers to find a platform that best fit our needs,” said Robert Sharp, Head of Independent Distribution at Ameritas. “iPipeline is a strong organization in the independent marketplace with integration experience and an innovative end-to-end platform. We look forward to working with iPipeline on automating our new business processes.”

To learn how you can implement iPipeline’s innovations to automate how your products are sold and processed, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Ameritas
Ameritas is a marketing name for Ameritas Mutual Holding Company and its affiliated subsidiary companies, including Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. of New York. Founded in 1887, Ameritas offers a wide range of insurance and financial products and services to individuals, families, and businesses. These products and services include life insurance; annuities; individual disability income insurance; group dental, vision, and hearing care insurance; retirement plans; investments; asset management; and public finance. Securities offered through affiliate Ameritas Investment Company LLC. (AIC), member FINRA/SIPC and investment advisory services offered through the business name of Ameritas Advisory Services. AIC is not affiliated with any third-party entity mentioned herein. For more information, visit ameritas.com.

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

iPipeline’s WELIS Systems Wins 2020 XCelent Award for Depth of Customer Service for Ascent Illustration System

WELIS Excels in Customer Satisfaction Above All Other Illustration System Providers

Exton, PA (December 2, 2020) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry – today announced recently acquired WELIS Systems has won the 2020 XCelent Award for Depth of Customer Service. The award is given to a company for outstanding performance in implementation and post-implementation services, training, the quality of user conferences, service-level agreement (SLA) scope and features, and mechanisms to obtain and service customer tickets. WELIS is long considered to be an industry leader in Illustration systems for the U.S. life insurance industry. The acquisition of WELIS positions iPipeline as one of the largest providers of illustrations in North America.

The WELIS Ascent® Illustration System is designed to help insurers sell and service customers in a multi-channel distribution environment. The multi-time, award-winning software is constructed as a standard single life illustration system that can be transformed into a sophisticated multiple life/multiple plan system with a single button click.

“Happy customers are what customer service is all about, and the WELIS team delivers services at a level not easily emulated by others within the Illustration System industry. Stephen Frederick and his team are a unique breed with an intense focus on excellence,” said Larry Berran, CEO, iPipeline. “Celent’s awards are highly coveted within the life insurance industry, and I am thrilled to see WELIS setting the bar for depth of customer service within our industry. Our focus will remain fixed on maintaining exceptional customer satisfaction.”

“Celent’s framework for evaluating vendors is called the ‘Celent ABCD Vendor View.’ Our standard representation of a vendor marketplace is designed to show our industry readers at a glance the relative positions of each vendor in four categories: Advanced Technology, Breadth of Functionality, Customer Base, and Depth of Customer Service,” said Karen Monks, Senior Analyst, Celent. “In the category of Depth of Customer Service, WELIS emerged as the clear winner based on customer evaluations. We congratulate Stephen and his team on a job well done.”

“Our customers are viewed as family at WELIS. Our team’s accessibility for them is second to none, and we understand the critical role Ascent plays in their agents’ abilities to attract and secure customers,” said Stephen Frederick, Senior Advisor, iPipeline. “We are honored to receive this award and committed to maintaining the same level of performance for our customers in the future.”

Ascent will be integrated into iPipeline’s low code, SSG Digital® Platform to enable agents and advisors to quickly run real-time scenario-based illustrations, save them, and send them to customers for review and e-Signature through the PAS+® (Policy Administration System Plus) agent portal. Agents and advisors will also be able to run an illustration and include it during the e-App process to collect e-Signatures, reducing cycle times and improving iGO® e-App processing rates.

To learn how you can implement iPipeline’s innovative solutions to automate how your products are marketed, sold, and processed, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

Pekin Life Insurance Company Integrates iPipeline’s Resonant Automated Underwriting With iGO e-App for Instant Decisioning

Instant Decisioning for Life Insurance Accelerates Sales in COVID-19 Pandemic

Exton, PA (November 23, 2020) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry – today announced Pekin Life Insurance Company has integrated Resonant® New Business and Underwriting into their new business platform to provide point-of-sale (POS) instant decisioning within iGO® e-App, the most widely used, wizard-based e-Application among carriers and agents in the US.

“POS instant decisioning is something that we have long been advocating at iPipeline. With the current COVID-19 pandemic and the obstacles being faced by both agents and their clients, POS automation can be of enormous benefit,” said Larry Berran, CEO, iPipeline. “In Pekin Life’s new workflow, the life insurance case is submitted through iGO e-App to Resonant and the necessary automated underwriting actions take place, based on predefined rules. This accelerated approach to instant decisioning for life insurance ultimately leads to better outcomes for both the insurer and the customer, particularly at a time when contactless selling has become the new norm.”

“iPipeline is transforming how we think about the new business workflow and how we help our agents sell life insurance products to their clients. Our next-gen straight-through processing platform has advanced to the point with Resonant where we are now able to provide the agent with an instant underwriting decision with no human interaction,” said Jocelyn Duncan at Pekin Life, VP of Life Administration. “In the future, our plans are to further enhance the platform functionality and increase straight-through processing speed by reducing human interaction on a wider array of products and including DocFast® e-Delivery to fully automate policy issuance. iPipeline has continued to innovate with us on many fronts this year. The results of this partnership are helping us to maintain and build upon our market momentum during the COVID-19 pandemic and offer the valuable protections so many families need at this time.”

To learn how you can implement iPipeline’s Instant Issue products to automate how your products are sold, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About Pekin Life Insurance Company
Pekin Insurance is a group name adopted to designate the combined operation of The Farmers Automobile Insurance Association, Pekin Insurance Company, PAC, Inc., Pekin Select Insurance Company, and Pekin Life Insurance Company.

Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in 21 states through its growing agency force, which now totals 1,500 independent agencies and 8,500 insurance producers. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin. Visit us at www.pekininsurance.com

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 450 carriers and fund companies, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

BGA Panel: How Data is Driving Better Performance & More Business

A recorded session from NAILBA39: Engage

AgencyONE, Lion Street and Gen3 Advisor Group have all made investments and commitments to move their organizations to be more data-driven. In this panel, you’ll hear from executives at these three organizations as they share their successes with agent performance, agent recruitment, placement lift and more. After viewing this session, you’ll gain insights into how data can guide your strategies and empower you to confidently make changes in your business.

Firms Using iPipeline’s InsureSight Data Analytics Increased Life Insurance Placements by 9% for Perm, 3% for Term

InsureSight Data Analytics Enable Agents/Advisors to Break Through COVID-19 Challenges to Sell

Exton, PA (November 10, 2020) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry – today reported, for the period ranging from March to August 2020, five top firms using InsureSight® Data Analytics increased placement for permanent insurance products by 9% and term insurance products by 3% above the industry averages. This resulted in a $7.3 million increase in sales for the five firms during the height of the COVID-19 pandemic.

Developed by iPipeline’s data analytics and data science team, the InsureSight® Data Analytics leverages data from iPipeline’s Agency Management System (AMS), which is comprised of 300+ Distributors, 70+ Carriers, 800,000+ annual application submissions, $8 Billion+ in annuity deposits, and $4 Billion+ in life premium within the industry. Real-time performance metrics for a participating firm are benchmarked against the industry to deliver a holistic view and drive improvement.

“Nothing thrills me more than to see our customers benefiting from our digital products during the COVID-19 pandemic. The challenges to customer engagement are real, and selling in the contactless environment is extremely difficult,” said Larry Berran, CEO, iPipeline. “InsureSight Data Analytics is an extremely powerful and insightful tool for top management to use in benchmarking performance both within their unique environments as well as on a national basis. It not only provides knowledge about how you stack up against the competition, but it enables top management to evaluate what is being sold, where, and to whom to fine tune operations and optimize sales on a demographic and geographic basis. Being able to analyze white space for a product portfolio and identify viable markets is invaluable when things are tough. InsureSight is making a difference and proving to be a critical service in today’s marketplace.”

“As an early adopter of iPipeline’s InsureSight Data Analytics, AgencyOne began to see and measure data points that we had never looked at before. We had a gut feeling about the success of our business, but we could not prove it other than by looking at our revenue,” said Gonzalo Garcia, Partner, AgencyOne. “To understand more about our business and people, we worked with iPipeline to develop the ‘advisor scorecard’ functionality of the system. By measuring each advisor’s business relationship with us and more importantly, communicating that information to our advisors on a quarterly basis, all parties are held accountable for the success of each other. It became a true business partnership. From there, we were able to have some very real conversations—using factual data points—to enhance services for productive relationships and terminate non-productive ones, resulting in long term, mutual profitability and growth.”

“Lion Street has an intense focus on connecting high-net-worth individuals, family offices, business owners, and corporate clients with the best financial solutions to meet both their short- and long-term needs. Our ability to understand all their current and future needs has a profound impact on our performance,” said Dan Stanley, Vice President Operations, Lion Street. “iPipeline’s InsureSight Data Analytics provides the ability to quickly and efficiently identify service gaps and adjust both internally and externally to strategically plan our next move, and this has positively impacted our placement ratios in a very difficult year.”

“As a data driven firm, having immediate insight into the dynamics of our business enables us to understand how we are performing as an integrated operation to address the needs of our customers and agents. This is particularly critical in today’s marketplace given the challenges,” said Mac Chrystal, President & CEO, Gen3 Advisor Group. “InsureSight Data Analytics is a powerful and rapidly enabled service, which has allowed Gen3 to react in real-time to all activities within our business process. There is no question that it has improved how we function as a team and driven record growth for us during the COVID-19 pandemic period.”

To learn how you can implement iPipeline’s InsureSight Data Analytics to improve agent selling for permanent and term insurance products, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 150 carriers, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

About AgencyOne
AgencyOne works with a select group of life insurance and wealth advisors across the nation who specialize in the needs of high net worth clients. AgencyOne delivers full-service, back office support to our advisors so that they can focus on the client experience. By working with a select group of advisors, we help clients protect their financial security and transition their wealth in an orderly manner. We employ our talents and resources in medical underwriting, insurance-based solutions, and advanced planning techniques to deliver a highly personalized service platform. Our objective is to be recognized as the leading Brokerage General Agency in the country by the most successful insurance and wealth advisors serving the affluent marketplace. Visit us at www.agencyone.net.

About Lion Street
Lion Street is a leading financial services company based in Austin, Texas. Lion Street provides elite life insurance advisors access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated needs of high-net-worth and corporate clients. Together, Lion Street’s Advisor-Owners are strongly committed to building a highly collaborative network of professionals. Visit us at www.lionstreet.com.

About Gen3 Advisor Group
Gen3 is a family owned and operated IMO located in Youngstown, Ohio. Our goal is to help top insurance professionals and financial advisors simplify their businesses and better serve their clients through every step of the planning process. With a broad portfolio of life and annuity products, sales platforms, back-office, and marketing support, Gen3 is here to help producers grow. We’d love for you to join the family. To learn more, visit us at gen3advisor.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

Rise of the Machines: Using Data and AI to Grow Your Business

iPipeline CEO, Larry Berran, and VP of Product Management, Roy Goodart share how owning and understanding your data and customers can transform your operations, increase revenue and manage risk. In this session you’ll learn how we’re empowering our industry to make the shift to becoming data-driven organizations!

iPipeline sponsored this session in conjunction with LIDMA’s 2020 Virtual Mastermind Series.

National Life Group Simplifies Research and Quoting Process for Life Insurance Agents with iPipeline’s iSolve

National Life Group Removes the Complexity from Illustrating and Solving Client Needs for Permanent Insurance in the COVID-19 Environment

Exton, PA (October 27, 2020) – iPipeline® – a leading provider of low code cloud-based software solutions for the life insurance and financial services industry – today announced National Life Group, a leading provider of life insurance and diversified financial products, will implement iSolve®, an advanced research and quoting product, to automate the selling of permanent insurance for their life insurance agencies in the US.

Designed to simplify and streamline the process of identifying and quoting life insurance options for customers, iSolve enables agents to conduct one simple and secure search, which returns multiple life insurance options in the form of financial illustrations. While 15 national insurance companies are using iSolve to accelerate sales activity, National Life Group is the first US carrier to enable clients and agents to electronically sign a compliant illustration in real-time on their phone or tablet, eliminating the need for additional meetings in today’s contactless selling environment.

“Given the obstacles to selling in the COVID-19 pandemic, agents are quick to adopt advanced technologies that simplify and accelerate the selling of permanent insurance products. When customers are considering choosing an insurance policy, they want to explore multiple options. Running financial illustrations for each product is time-consuming and a complex undertaking,” said Bill Atlee, Chief Strategy Officer, iPipeline. “iSolve has taken the rocket science out of the entire process. iSolve maintains current database housing values for almost every possible illustration solve scenario, which includes premiums, target premiums, cash surrender values, distribution amounts, internal rates of return and guarantee years, placing millions of data combinations at the agent’s fingertips. This delivers a significant advantage and enables customers to make highly informed buying decisions in a short time. We are pleased to be able to make R&D investments in the current COVID-19 environment that move the needle in the right direction for our carriers and their agents.”

“iPipeline’s approach to providing carriers with one unified experience via their SSG Digital® platform is aligned with our vision to provide digital experiences that make it easier to do business. Rather than burdening a case designer with multiple requests under time restraints, the agents will have the ability to seamlessly and rapidly run quotes, what-if analyses, create illustrations, and then apply using iGO® e-App–all in one platform—improving the customer experience,” said Nimesh Mehta, Senior Vice President and Chief Information Officer, National Life Group. “Agents will be able to make instant changes to the face amount, health class, pay period, and other variables to create an optimal solution for their clients, because iPipeline uses cloud elasticity to create hundreds of scenarios and does not rely on static PDFs like other illustration software products. iSolve’s ease of use, speed, flexibility, and ability to allow agents and clients to electronically sign compliant illustrations in real-time on a phone and tablet will make it an invaluable solution for National Life Group and our distribution partners especially during the pandemic.”

To learn how you can implement iPipeline’s iSolve product to simplify and accelerate how your agents sell permanent insurance products, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About National Life Group
National Life Group® is a trade name of National Life Insurance Company, Montpelier, Vt., Life Insurance Company of the Southwest, Addison, Texas, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of Equity Services, Inc. Visit https://www.nationallife.com/. TC117587(1020)1

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 150 carriers, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Boston, Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

The Sagicor Life Insurance Company Customer Experience

Driving Higher Placement Ratios and BGA Engagement

In the modern life insurance environment, the criticality of the customer experience cannot be overstated. Accelerating the application process, and removing the disconnect between need and execution, is the key to helping more people get insured.

Listen to Laura Morrison, VP of Sales and Chief Channel Officer of Sagicor Life Insurance Company, as she shares their experience of process improvement. By allowing the customer experience to drive their decisions for digital investments and product design, they have seen higher placement ratios and increased BGA engagement.

Laura explores the benefits of their fluidless, no telemed workflow of iGO® — Resonant® — DocFast®, which has resulted in client decisioning at the point of sale.

This is an accelerated underwriting discussion you won’t want to miss!

iGO Product Update – October 2020

Please take a look at our new enhancements including the addition of a custom header and footer for Client Collaboration and performance improvements when duplicating a Direct to Consumer application for completion in a call center. There are also a few minor fixes to improve consistency, as described below.


Enhancements

  1. Custom header and footer for Client Collaboration
    This enhancement allows carriers using Client Collaboration to create their own custom headers and footers. This enhancement allowed for templates to be available where carriers could create their own HTML and include it in the the header and footers in Client Collaboration. This will allow carrier to include their own content in the header and footer to be presented to their customers. This enhancement is available to customers using Client Collaboration who have opted in to the new Client Collaboration architecture. Please reach out to your professional service team if you are interested in this enhancement.

  2. Duplicate and Transfer performance improvements
    This is enhancement improves the performance of iGO when a case is duplicated and transferred to another set of users automatically in the iGO workflow. The common occurrence of this workflow is when a case completed in Direct to Consumer is duplicated and transferred to a call center channel to complete the application process. Another common workflow is when a Part 1 case is completed by an agent and the case is duplicated and transferred to a call center to complete the Part 2 of the application. In these scenarios the steps and calls to duplicate and transfer have been reduced to a single step and allow for the user to close the screen and still ensure the process to duplicate and transfer the case completes successfully. This will help eliminate any wait time for the user while completing their portion of the iGO case.

Fixes

  1. Consistent session timeout warning message
    Resolution to an issue where the session timeout popup warning message for projects built using our Maestro Screen Designer were not consistent with the session timeout popup message for our legacy implementations. After this release these popup messages will be the same.

    Current timeout warning popup message:

    New message after the October release:


    This message will appear 1 minute prior to the session timeout to allow for the user to continue their session or log out. If the user takes no action they will be logged out of iGO.

  2. Duplicate alerts in case sharing
    This fix resolves the appearance of duplicate alerts for carriers who are using case sharing. The duplicate alerts would show on the My Cases screen. The appearance of the duplicate alerts also negatively impacted the performance of the My Cases screen load. With this fix the duplicate alerts for shared cases will be resolved. With the resolution of the duplicate alerts the My Cases screen load time will improve as well.

  3. PDF merge missing file
    This update resolves and intermittent issue where during the PDF merge process which occurs when preparing the PDF package during the eSignature process and the submission process would encounter a file not found error thus resulting in the PDF package missing a required form.

  4. Single Sign On to Application tab skips go / no go approval step
    This fix resolves an issues for BGAs and Distributors where the Single Sign On (SSO) would land the user directly on the application tab and not on the Case Information Screen. In this scenario data that was in the SSO to be used for the go / no go process would be dropped. Due to this data being dropped when the case was submitted by the agent it would skip the go / no go process and be submitted directly to the carrier.

  5. Mobile Updates
    • Send pin screen on iOS devices
      This fix improves the usability of Text My Pin functionality in Client Collaboration on iOS mobile devices. Currently if a user is on a iOS mobile device and is using the Text My Pin feature to authenticate into Client Collaboration the screen to initiate the sending of the pin is very small and presents a poor user experience. This update resolves the issue with this screen’s appearance and provides the user with a better experience.

    • User focus on review forms
      This fix resolves an issue with the user’s focus when viewing forms in Client Collaboration on an iPhone or Android phone. When interacting with the case and the user clicks on the Review Application button the forms appear however the user’s focus is brought to the bottom of the form instead of the top. This update resolves this issue and brings the user’s focus to the top of the forms when they are rendered on the screen.

  6. Single Sign On to Application tab clears our forms sequence at lock
    This update resolves an issue when a user would Single Sign On (SSO) directly into the application tab. When the user would proceed to lock the case it would cause the forms clear out and force the user back to the first iGO screen.

  7. Case export in test environments
    This update fixes an issue with exporting cases to XML in our QA and UAT environments. The inability to export cases in these environments impacted iPipeline staff and customers ability to test functionality in an efficient manner, elongating the overall test process. With this release individuals testing functionality in QA and UAT environments will be able to utilize the export case function to improve the efficiency of their testing process.

Northern Digital Automates Workflow and e-Signature With AlphaTrust e-Sign

Next-Gen Product Powers Contactless Workflow Management and e-Signature in COVID-19 Environment

Exton, PA (October 7, 2020) – AlphaTrust® Corporation, a wholly-owned subsidiary of iPipeline® and leading provider of white-labeled electronic signature and workflow solutions, today announced Northern Digital Inc.® (NDI) a global leading innovator and manufacturer of advanced 3D measurement technology systems, with over 45,000 installations worldwide, has selected AlphaTrust e-Sign to automate the routing of Non-Disclosure Agreements (NDA) to clients and suppliers for review and e-Signature. As a special feature, when the terms of a specific NDA are being negotiated and result in changes, the signature block area at the bottom of the document is maintained for completion throughout the process.

“The routing of one critical document to many individuals for review, modification, and approval by signature can be a major challenge, particularly in today’s COVID-19 environment. When faced with sending out a large quantity of NDAs to a variety of companies for review, the potential for the process to stall or for documents to be misplaced is great. This typically results in undesirable delays, resending documents, and a protracted sales process,” said Larry Berran, CEO, iPipeline and AlphaTrust. “AlphaTrust e-Sign has been designed to enable clients to predefine a workflow and then automatically route disparate documents to multiple parties for reviews and modifications during negotiations. User-defined rules power AlphaTrust, making it much more than a typical e-Signature solution. We are enabling companies to adjust to today’s challenges in the contactless environment and are pleased NDI is reaping value from this product.”

“With 45,000 installations of our 3D measurement technology system deployed worldwide and a large quantity of NDAs being sent to clients and suppliers for review and acceptance, it was essential for us to implement a product to automate how we manage the process and capture signatures. We needed more than a typical e-Signature product and something to automate workflows,” said Dave Rath, President, NDI. “AlphaTrust e-Sign was rapidly installed and once our workflow rules were defined, we put the product to work in our NDA reviews. We have noticed a marked improvement in the speed of execution for NDAs undergoing rigorous reviews for acceptance and signature. The beauty of the brandable product is that it enables all of this to be done remotely and without contact, and the signature block remains consistent throughout the process. Notifications are sent out to all parties upon completion of the process. We are currently exploring additional ways to diversify the use of AlphaTrust e-Sign at NDI.”

About Northern Digital Inc.
NDI is a global leading innovator and manufacturer of advanced 3D measurement technology systems, with over 45,000 installations worldwide. For over 35 years, our optical measurement and electromagnetic tracking solutions have been trusted by the world’s foremost organizations and institutes in medicine, industry, simulation, and academia. From image-guided surgery to aeronautics; from quality assurance to biomechanics research, NDI solutions are used whenever best-in-class measurement accuracy and reliability are required. Visit https://www.ndigital.com/.

About AlphaTrust
AlphaTrust pioneered electronic signature solutions in 1998, and since then has processed over 600 million critical business transactions for clients around the globe. With electronic signature solutions built to be repurposed for other software applications, AlphaTrust e-Sign is an invaluable addition to any platform. For more information about AlphaTrust, visit https://www.alphatrust.com/.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234

iPipeline Acquires IFS

Acquisition Expands the SSG Digital Platform to Include Low Code/No Code Advisor Products for Onboarding, Asset Movement, Maintenance and Transitions

Exton, PA (September 23, 2020) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance and financial services industry – today announced it has acquired IFS™ (Impact Financial Systems), a leading provider of service request automation solutions for client onboarding, asset movement, maintenance and advisor transitions. The company’s low code/no code solutions are deployed at some of the world’s largest brokerage, wealth, banking and insurance companies. The acquisition enables iPipeline to further simplify and automate business activities and increase efficiency for advisors working at Financial Institutions, Broker-Dealers, and RIAs. Tim Parsons, President and CEO at IFS, will be joining iPipeline’s team.

“In the current COVID-19 pandemic, advisors need digital technology more than ever to overcome the business obstacles. Tim Parsons and his team at IFS have done a remarkable job of creating and delivering innovative and automated alternatives to less productive manual and outdated processes, and this is contributing in a huge way to driving advisor sales into today’s environment,” said Larry Berran, CEO, iPipeline. “The acquisition positions iPipeline to offer next-generation low code/no code products to Financial Institutions, Broker-Dealers and RIAs along with our AFFIRM®, iGO® e-App and Laser App® products to substantially expand the advisor tools in our SSG Digital® platform. Their workflow engine is second to none in the industry and contributes in a huge way to ensuring the necessary suitability reviews have taken place for compliance. I am excited to welcome Tim and his team to iPipeline.”

“Larry and his team have assembled an impressive platform through internal development and strategic acquisitions executed during the past 12 years. I am pleased to see our IFS product offerings fitting in as valuable components in their low code/no code platform strategy,” said Tim Parsons, President and CEO, IFS. “We have focused on adding new integrations and features to our products while insisting on simplicity and a consistent advisor experience to keep our Broker-Dealer and RIA customers on the cutting edge of digital enablement. I look forward to working closely with Larry’s team, increasing the value of the SSG Digital Platform for our collective customers, and further growing iPipeline’s network to foster industry collaboration.”

DecisionPoint M&A advisory services acted as the exclusive sell-side advisor to IFS in the transaction.

To learn how you can implement iPipeline’s SSG Digital, end-to-end platform to automate advisor business activities and better engage the digital customer, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About IFS
IFS is the leading provider of automation solutions for Client Onboarding, Asset Movement, Maintenance, and Advisor Transitions. The company’s service request automation solutions are deployed at some of the world’s largest brokerage, wealth, banking and insurance companies. IFS’s solutions are powered by the IFS Automation Platform, enabling rapid creation, customization and deployment of automated service request solutions for any service delivery channel. To learn more about IFS, please visit www.ifsautomation.com.

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 150 carriers, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Davidson, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484-870-6234