A Discussion with Andy Mudra, Vice President, Amica (2020 Innovation Award Winner), on Aligning Strategy with Customer Journey

iPipeline

Presenter: Andy Mudra, Vice President, Amica

Amica’s decision to move to 4 key strategic partners and completely overhaul their technology stack to focus on their customers’ journey is not one that was made overnight. Andy shares Amica’s experience on transforming their technology stack over the course of 18 months, and what factors led to the strategic direction they chose.

Amica, Andy Mudra, Connections 2020, SSG Digital