October 20, 2009
For Immediate Release
iPipeline Receives High Customer Satisfaction Score from Insurers in Novarica ACE Rankings
Exton, PA: iPipeline™, the leader in on-demand software that supports marketing, selling, and processing solutions for the nation’s top insurance carriers, distributors and producers, today announced it has received a score of 94 out of 100 for “overall customer satisfaction” in the most recent Novarica ACE (Average Customer Experience) Rankings Report on iPipeline’s Illustration Suite. Published by Novarica, an independent research and advisory company focused on technology strategy for financial services and insurance executives, the rankings are executed without any direct vendor participation.
"iPipeline was in the top quartile across all categories of insurance software in customer satisfaction," said Matthew Josefowicz, Director of Novarica`s insurance practice and lead researcher of the Novarica ACE Rankings report. "iPipeline received several exceptionally high scores of 97 out of a 100 for industry knowledge, strong project management, and client willingness to recommend the iPipeline Illustration Suite to peers. Novarica also received positive user comments about iPipeline’s willingness to work closely with the carriers’ teams and to implement last-minute changes to ensure success."
Novarica solicits responses directly from its network of senior executives and offers participating vendors the opportunity to recommend clients to take the survey. Novarica only considers responses from insurer executives with direct experience with the solution and verifies every participant’s response.
"We are honored to receive several scores of 97 in the Novarica ACE Rankings for our Illustration Suite powered by COSS™. Since the acquisition of COSS in 2008, the entire team has focused on taking our Needs Analysis, Illustration, and Advanced Sales modules to the next level. The Tech score of 91 indicates that we are moving in the right direction," said Tim Wallace, CEO, iPipeline. "We also know the best technology in the world is meaningless in the absence of strong client relationships. We view customer satisfaction as the most critical indication of success. The score of 94 indicates our efforts to go the extra mile are yielding desirable results for iPipeline and its clients."
To learn how you can implement iPipeline’s Illustration, iGO, and Content Suites to support the marketing, selling and processing of insurance, contact sales@ipipeline.com or call 1-800-758-0824, option 2.
About iPipeline
iPipeline™ leads its industry in providing the next-generation suite of sales distribution software as a “clean technology” to the insurance and financial services markets as an on-demand service. iPipeline's channel solutions for carriers, distributors, and producers automate activities for quoting, forms processing, illustrations development, requirements ordering, contracting, and content distribution, enabling the insurance industry to market, sell, and process faster.iPipeline provides the process automation and seamless integration needed to make a sale by aggregating over 125 carriers, 850 distributors, and 400,000 agents in a single, Web-based environment — the iPipeline Network.
iPipeline's simple, intuitive system integrates directly with 850 websites including the industry's largest banks, broker-dealers and insurance distributors via a Software as a Service (SaaS)-based model. With headquarters in Exton, Pennsylvania, iPipeline has offices in Atlanta, Charlotte, Los Angeles, and Milwaukee. Visit us at www.ipipeline.com.
About Novarica
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives and others through published research, retained advisory services, and project-based consulting. More information is available online at www.novarica.com.
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For more information contact:
Ashley Gerson
Marketing
484-348-6555, ext. 462
484-348-6555, x462