Voice Of The Customer

The videos below feature our customers candidly discussing their business challenges and highlighting the benefits of partnering with iPipeline for their technology needs.


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Voice of the Customer - Technology as a Competitive Advantage

iPipeline customers discuss how using technology has given them a competitive advantage in selling insurance.


Voice of the Customer - Clear Finance


Voice Of The Customer - Build vs Buy

Scott Goldberg, President of Bankers Life and Casualty Company and Chad Ferrell, VP of Marketing Operations at ANICO share why they chose iPipeline over building their own solutions in-house.


Voice of the Customer - Holloway Friendly


Voice of the Customer - Focus on Technology

Top industry executives discuss the importance of technology to the future of the Insurance industry.

Featuring Sue Gaffney, Director of Insurance Operations at John Hancock, Chad Ferrell, VP of Marketing Operations at ANICO, Scott Goldberg, President of Bankers Life and Casualty Company, and George Crume, Vice President of Foresters.


Voice of the Customer - Adoption

Customers at Connections 2013 discuss adoption of iPipeline's solutions.


Voice of the Customer - Agent Interview - Equity Brokerage

Interview with an insurance agent from Equity Brokerage.

"Folks like me like things that are more advanced and help a lot and make things move faster."


Voice of the Customer - Reaching Next-Gen Buyers

iPipeline customers discuss reaching the next generation of customers online.


Voice of the Customer - Agent Interview - Hunt Financial Group

Interview with an insurance agent from Hunt Financial Group.

"I sent it to him on Thursday. Friday morning he signed it. Monday he did his paramed. I think it was by the end of the week, (the policy) was issued."


Voice of the Customer - iGO Disconnected

Rick McKissack of Southern Farm Bureau shares a story about their agents using iGO disconnected solution in the field.


Voice of the Customer - Case Managers - Hunt Financial group

Interview with two case managers from Hunt Financial Group.

"This has made my life a whole lot easier. No one has to review (applications) and look at them. Just knowing they come from iGO, I know it's going to be a quick process."


Voice of the Customer - Direct to Consumer

Pat Criger of Assurity talks about working with iPipeline to build a Direct to Consumer solution.


Voice of the Customer - iPipeline Listens

Customers at Connections 2013 talk about the way iPipeline listens to them and helps them to reach their goals.


Voice of the Customer - Distributors

Distributors at Connections 2012 discuss how iPipeline products help their business.


Voice of the Customer - Illustrations to iGO

Rick McKissack of Southern Farm Bureau talks about their implementation of iPipeline's Illustrations and iGO solution.


Voice of the Customer - Equity Brokerage

Interview with Laurie Prevette, Principal of Equity Brokerage.

"You all have shown a great deal of insight in how to shorten the processing time-from start to finish-on an application. And, you continue to be the leaders in that regard."


Voice of the Customer - Strategic Partnership

Customers at Connections 2012 discuss why iPipeline is considered a strategic partner.


Voice of the Customer - Working With iPipeline (2012)

Customers at Connections 2012 discuss their working relationship with iPipeline.


Voice of the Customer - UMS

Interview with MaryAnn Lacey-Grey, President of UMS.  

"We want to make sure we deliver the policy as quickly as we can. Your service goes above and beyond."


Voice of the Customer - Tower Financial

Interview with Anthony Mento, Life Brokerage Manager, Tower Financial Group.

"The more cutting edge producer, who is computer savvy, can jump on and complete these applications in a much more efficient and electronic process."


Voice of the Customer - Hunt Financial Group

Interview with Ray Hunt, President of Hunt Financial Group.

"We love using iGO. And our producers, we're slowly, but surely, getting them to use iGO, and they seem to be very receptive to it."


Voice of the Customer - Working With iPipeline

Representatives from several of the industry’s most respected carriers and distributors have come together at Connections 2014 to share their views on iPipeline. See and hear them as they candidly discuss how iPipeline and its technology has helped change the way they market, sell and process insurance.